APP SUPPORT

How can we help?

For sign-in, purchase restoration, subscription access, account deletion, or a question about the practice content, contact the NY CDL Permit support team.

Include these details

  • Your platform: iPhone or Android
  • The email address used to sign in, if applicable
  • A short description of what happened
  • The app version shown on your device

Do not email passwords, full payment-card numbers, Apple ID passwords, or Google account passwords.

Common questions

How do I restore a purchase?

Sign in with the same account used for the original purchase, open the upgrade screen, and choose Restore Purchase. Contact support if access is not restored.

How do I cancel a subscription?

Manage or cancel renewal through the App Store or Google Play account that bills you. Deleting the app or your NY CDL Permit account does not cancel store billing.

How do I delete my account?

Use Delete Account in the app’s main menu, or email support@pdaus.org with “NY CDL account deletion” in the subject. We may need to verify account ownership.